Ampco | Runbook
This info box should be used for general information about the client, ie locations, number of users, what they do as a whole
Netrio Primary: Trenton Nix
Netrio Secondary: Kamon Praslicka
Remote Access: ScreenConnect
Escalation / On-site Contacts:
Donna Osborne 972-276-6181
Cell: 214-240-6103
Mindy Wang
Cell: 4693962507
Donna Osborne 972-276-6181
Cell: 214-240-6103
Mindy Wang
Cell: 4693962507
Outbound Dial Code and Number: 0201
Department: IT Helpdesk
Email Tenant: O365
Active Directory: On Prem / SBS2K11AMP or Azure for email acccounts.
Servers
All Servers are hosted at the Ampco location
SBS2K11AMP - Former Exchange server. Now acting as the Active Directory and hosts the F and M drive.
SBS2K11AMP - Former Exchange server. Now acting as the Active Directory and hosts the F and M drive.
WIN2K12-MACOLA - Hosts Macola
WIN2K12-SQL - SQL server for Macola
SQLSERVER1 - SQL server for CRM
CRMSERVER1 - Hosts MS CRM
AMP-DC01 - Domain Controller
Network
Netrio Managed Sonicwall Firewall - Creds in Vault
Wifi Information: SSID:ASTWAP PW: @mpc0s@f3ty!
Wifi Information: SSID:ASTWAP PW: @mpc0s@f3ty!
Applications
Macola - Application is EOL. Best effort support is provided. MOP's in WorkDrive
CRM - Application is EOL. Best effort support is provided. MOP's in WorkDrive
Crystal Reports - Application is EOL. Best effort support is provided. MOP's in WorkDrive
O365 - They are on O365 for Email and all other MS Suite applications. This is normal support.
Crystal Reports - Application is EOL. Best effort support is provided. MOP's in WorkDrive
O365 - They are on O365 for Email and all other MS Suite applications. This is normal support.
Phones
Support is not provided by Netrio.
Desktop
All Desktop support is provided by Netrio
Desktops are Win10, Azure AD joined devices.
Desktops are Win10, Azure AD joined devices.