Ampco | Runbook

Ampco | Runbook


This info box should be used for general information about the client, ie locations, number of users, what they do as a whole


Netrio Primary: Trenton Nix     
Netrio Secondary: Kamon Praslicka
Remote Access: ScreenConnect
Escalation / On-site Contacts:
Donna Osborne 972-276-6181
Cell:
214-240-6103
Mindy Wang
Cell: 4693962507
Outbound Dial Code and Number: 0201
Department: IT Helpdesk
Email Tenant: O365
Active Directory: On Prem / SBS2K11AMP or Azure for email acccounts.


Servers

All Servers are hosted at the Ampco location

SBS2K11AMP - Former Exchange server. Now acting as the Active Directory and hosts the F and M drive.
WIN2K12-MACOLA - Hosts Macola
WIN2K12-SQL - SQL server for Macola
SQLSERVER1 - SQL server for CRM
CRMSERVER1 - Hosts MS CRM
AMP-DC01 - Domain Controller

Network

Netrio Managed Sonicwall Firewall - Creds in Vault

Wifi Information: SSID:ASTWAP PW: @mpc0s@f3ty!

Applications

Macola - Application is EOL. Best effort support is provided. MOP's in WorkDrive
CRM - Application is EOL. Best effort support is provided. MOP's in WorkDrive
Crystal Reports - Application is EOL. Best effort support is provided. MOP's in WorkDrive
O365 - They are on O365 for Email and all other MS Suite applications. This is normal support.

Phones

Support is not provided by Netrio.

Desktop

All Desktop support is provided by Netrio
Desktops are Win10, Azure AD joined devices.